FAQS

GENERAL

WHERE CAN I BUY S8NTLY SIGN?
S8NTLY SIGN IS EXCLUSIVELY SOLD ONLINE AT S8NTLY.STORE.
WHEN WILL MY ORDER SHIP?
ORDERS ARE PROCESSED AS QUICKLY AS POSSIBLE, PENDING ITEM AVAILABILITY AND PAYMENT APPROVAL. YOU WILL RECEIVE AN EMAIL NOTIFYING YOU OF YOUR TRACKING INFORMATION WHEN YOUR ORDER HAS BEEN SHIPPED.

MOST ORDERS PLACED MONDAY THROUGH FRIDAY (EXCLUDING HOLIDAYS) WILL BE PROCESSED AND SHIPPED WITHIN 2-3 BUSINESS DAYS. WEEKEND ORDERS WILL BEGIN PROCESSING ON MONDAY.

CERTAIN PRODUCTS MAY HAVE LONGER PROCESSING TIMES. THESE WILL BE NOTED ON THE PRODUCT AND CART PAGES.
HOW CAN I TRACK MY ORDER?
YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK PROVIDED IN YOUR SHIPMENT NOTIFICATION EMAIL, OR GO TO THE ‘ORDER LOOKUP’ TAB UNDER THE MAIN MENU AT S8NTLY.STORE.

ORDERS CONTAINING MULTIPLE ITEMS MAY ARRIVE IN MULTIPLE SHIPMENTS.
WHAT ARE THE PAYMENT OPTIONS?
CREDIT CARDS
WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, AND DISCOVER CARDS AND DINERS CLUB. PAYMENT IS AUTHORIZED AT TIME OF PURCHASE AND CAPTURED ONCE YOUR ORDER HAS BEEN SHIPPED. 

PAYPAL
WHEN SELECTING THIS OPTION AT CHECKOUT, YOU WILL BE DIRECTED TO THE PAYPAL SITE TO LOG IN' AND REVIEW BEFORE CLICKING 'PAY NOW'. ONCE THIS TRANSACTION IS COMPLETE, YOU WILL THEN RETURN TO S8NTLY.STORE. PLEASE MAKE SURE YOUR ADDRESS IN PAYPAL IS UP TO DATE.
OTHER
WE ALSO ACCEPT APPLE PAY, GOOGLE PAY, META PAY, AND MORE. PAYMENT IS AUTHORIZED AT TIME OF PURCHASE AND CAPTURED ONCE YOUR ORDER HAS BEEN SHIPPED.
CAN I MAKE CHANGES TO MY ORDER?
YES, YOU CAN CHANGE AN ORDER THAT HAS ALREADY BEEN SUBMITTED WITHIN 24 HOURS AFTER YOU ORDERED ONLINE. ALL YOU HAVE TO DO IS CONTACT INFO@S8NTLY.STORE.
NOTE THAT THIS MAY RESET THE YOUR ORDER DELIVERY DATE, WHICH MAY RESULT IN A LONGER FULFILLMENT TIME. HOWEVER, CHANGING A SHIPPING ADDRESS OR RATE WILL NOT RESET THE ORDER DEADLINE. 
CAN I CANCEL MY ORDER?
WE ARE UNABLE TO CANCEL AN ORDER AFTER YOU'VE PLACED IT. IF YOU HAVE PLACED AN ORDER IN ERROR, YOU CAN CHANGE YOUR ORDER ONCE RECEIVED WITHIN 24 HOURS AFTER YOU ORDERED ONLINE. 

 

SHIPPING

WHAT IS YOUR SHIPPING POLICY?
USUALLY, IT TAKES 3–7 DAYS TO FULFILL AN ORDER, AFTER WHICH IT’S SHIPPED OUT. THE SHIPPING TIME DEPENDS ON YOUR LOCATION, BUT CAN BE ESTIMATED AS FOLLOWS:
   USA: 3–4 BUSINESS DAYS
   EUROPE: 6–8 BUSINESS DAYS
   AUSTRALIA: 2–14 BUSINESS DAYS
   JAPAN: 4–8 BUSINESS DAYS
   INTERNATIONAL: 10–20 BUSINESS DAYS
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
AN ADDITIONAL CUSTOMS AND TAX FEE CAN OCCUR ON INTERNATIONAL ORDERS. THIS FEE IS NOT IN OUR CONTROL AND IS ASSESSED BY YOUR LOCAL CUSTOMS OFFICE. CUSTOMS POLICIES VARY WIDELY FOR EVERY COUNTRY SO PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE DIRECTLY TO SEE IF THEY APPLY DUTIES AND TAXES TO YOUR PURCHASES.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?
BEFORE GETTING IN TOUCH WITH US, PLEASE HELP US OUT BY DOING THE FOLLOWING:
CHECK YOUR SHIPPING CONFIRMATION EMAIL FOR ANY MISTAKES IN THE DELIVERY ADDRESS
ASK YOUR LOCAL POST OFFICE IF THEY HAVE YOUR PACKAGE
STOP BY YOUR NEIGHBORS IN CASE THE COURIER LEFT THE PACKAGE WITH THEM
IF THE SHIPPING ADDRESS WAS CORRECT, AND THE PACKAGE WASN'T LEFT AT THE POST OFFICE OR AT YOUR NEIGHBOR’S, GET IN TOUCH WITH US AT INFO@S8NTLY.STORE WITH YOUR ORDER NUMBER.
IF YOU DID FIND A MISTAKE IN YOUR DELIVERY ADDRESS, WE CAN SEND YOU A REPLACEMENT ORDER, BUT SHIPPING WILL BE AT YOUR OWN COST.
HOW DO I TRACK MY ORDER?
YOU WILL RECEIVE A TRACKING LINK VIA EMAIL WHEN YOUR ORDER SHIPS OUT. IF YOU HAVE ANY QUESTIONS ABOUT YOUR TRACKING OR SHIPMENT, DROP US A LINE AT INFO@S8NTLY.STORE.
WHERE IS MY ORDER?
ONCE AN ORDER IS PLACED, PLEASE ALLOW 2-3 BUSINESS DAYS FOR THE ORDER TO BE PACKED AND SHIPPED FROM OUR WAREHOUSE. UPON SHIPMENT, YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING INFORMATION SO YOU MAY TRACK THE PACKAGE ONLINE. PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR THE PACKAGE TO ARRIVE TO YOU FROM THE DAY YOUR ORDER IS SHIPPED.
 

RETURNS

WHAT IS YOUR RETURN POLICY?
WE DO NOT OFFER RETURNS AND EXCHANGES, BUT IF THERE'S SOMETHING WRONG WITH YOUR ORDER, PLEASE LET US KNOW BY CONTACTING US AT INFO@S8NTLY.STORE WITHIN 14 DAYS.
DO YOU OFFER REFUNDS?
REFUNDS ARE ONLY OFFERED TO CUSTOMERS THAT RECEIVE THE WRONG ITEMS OR DAMAGED ITEMS. IF ANY OF THESE APPLY, PLEASE CONTACT US AT INFO@S8NTLY.STORE WITH PHOTOS OF WRONG/DAMAGED ITEMS WITHIN 14 DAYS AND WE WILL SORT IT OUT FOR YOU.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE/COLOR?
AT THIS TIME, WE DON'T OFFER EXCHANGES. IF YOU'RE UNSURE WHICH SIZE WOULD FIT BETTER, CHECK OUT OUR SIZING CHARTS-WE HAVE ONE FOR EVERY ITEM LISTED ON OUR STORE, IN THE PRODUCT DESCRIPTION SECTION.
THOUGH RARE, IT'S POSSIBLE THAT AN ITEM YOU ORDERED WAS MISLABELLED. IF THAT'S THE CASE, PLEASE LET US KNOW AT INFO@S8NTLY.STORE WITHIN A WEEK AFTER RECEIVING YOUR ORDER. INCLUDE YOUR ORDER NUMBER AND PHOTOS OF THE MISLABELED ITEM, AND WE'LL SEND YOU A NEW ONE, OR ISSUE A REFUND.

 

INTERNATIONAL 

DO YOU SHIP INTERNATIONALLY? 
YES, INTERNATIONAL CUSTOMERS CAN BROWSE AND SHOP OUR WEBSITE IN THEIR LOCAL CURRENCY BY SELECTING THEIR COUNTRY FROM THE DROPDOWN MENU LOCATED AT BOTTOM OF SITE.
ARE DUTIES AND TAXES INCLUDED?
ONCE YOU HAVE SELECTED THE COUNTRY THAT YOU WILL BE SHIPPING TOO, ALL PRICES WILL INCLUDE RELEVANT TAXES AND DUTIES. THERE WILL BE NO ADDITIONAL CHARGES UPON DELIVERY.
CONTACT US
OUR CUSTOMER SERVICE TEAM IS AVAILABLE MONDAY-FRIDAY FROM 9 AM TO 6 PM PST, WE ARE CLOSED ON WEEKENDS AND U.S. FEDERAL HOLIDAYS.

EMAIL: INFO@S8NTLY.STORE
PLEASE NOTE THAT REFUNDS CAN TAKE UP TO 3-5 BUSINESS DAYS TO APPEAR ON YOUR BANK ACCOUNT DUE TO VARYING PROCESSING TIMES OF FINANCIAL INSTITUTIONS.